Microsoft Teams recently faced a service disruption that began around 11 a.m. EST on Friday, causing multiple issues for users worldwide. The incident escalated quickly, affecting access to the platform and causing delays in messaging along with graphic display problems.
In response to the outage, Microsoft, through its communication on X (formerly Twitter), acknowledged a networking issue impacting a segment of the Teams service. The company promptly initiated a transition to backup systems, completing the process for Europe, Africa, and the Middle East by 1:30 p.m. EST. While North and South America were still undergoing backup switchover, Microsoft assured users of ongoing efforts to minimize customer impact.
Despite initial relief in some regions, users in the U.S. continued to voice their concerns about ongoing Teams service issues. Microsoft admitted that the backup switchover did not immediately alleviate problems in North and South America but emphasized other mitigation measures to minimize customer impact.
Teams, boasting over 300 million monthly average users as of March 2023, plays a crucial role in messaging and videoconferencing for a global user base. The outage, documented in an administrative dashboard for Microsoft 365 software, revealed numerous issues, including login difficulties, delayed messages, and problems accessing media content.
Microsoft’s public statements on social media directed users to a detailed document within the administrative dashboard for Microsoft 365. While the company only shared information through its X posts, an Associated Press source obtained a document with a somewhat pessimistic outlook. The document highlighted various issues caused by the outage, including backend problems that led to data traffic throttling.
Despite challenges, Microsoft reported progress at 5:02 p.m. EST, noting a reduction in errors and an increase in service availability. Acknowledging that many customers still experienced issues, the company expressed ongoing efforts to address specific Teams functions alongside broader network improvements.
As of 6 p.m. EST, DownDetector indicated a decline in reported issues with Teams, although levels remained above normal. Microsoft’s proactive measures and transparent communication signify its commitment to resolving the incident and ensuring a seamless user experience.