In our digitally connected world, online transactions have become an integral part of our daily lives. However, with the convenience of UPI and internet banking comes the risk of falling victim to fraud.
If you or someone you know has experienced UPI or banking fraud, follow this guide to recover lost money and ensure your safety.
Steps to Recover from UPI Fraud:
Report to UPI Service Provider:
- Immediately inform your UPI service provider (e.g., GPay, PhonePe, Paytm) about the fraudulent transaction.
- Flag the transaction and request a refund through the service provider’s support mechanisms.
NPCI Complaint Portal:
- If your UPI service provider is unresponsive, file a complaint on the National Payments Corporation of India (NPCI) portal at npci.org.in.
- Alternatively, file a complaint with the Payment Service Provider (PSP) bank and your account-holding bank.
Banking Ombudsman and Digital Complaints:
- If the issue persists for 30 days, approach the Banking Ombudsman or the Ombudsman for Digital Complaints.
- Submit an official complaint to the Ombudsman following RBI guidelines for digital transactions.
Steps to Recover from Banking Frauds:
Immediate Reporting to the Bank:
- Notify your bank about the unauthorized transaction as soon as possible to limit potential losses (within three days to avoid losses up to Rs 25,000).
Insurance Company Communication:
- The bank will inform the insurance company about the fraud to limit your liability.
- Compensation from the bank should be processed within 10 working days.
- For other cases like work-from-home scams or lottery fraud, report the incident on the Cybercrime portal.
- If the case is complicated, file a complaint on the National Cyber Crime Reporting portal (Helpline Number – 1930) either by calling or online through cybercrime.gov.in.
Preventing Online Scams:
- Be aware of different types of scams and how to spot them.
- Never give out personal information to unknown or untrusted sources.
- Exercise caution when clicking on links in emails or text messages.
- Use strong passwords and enable two-factor authentication for added security.
By following these steps and staying vigilant, you can safeguard yourself from falling prey to online scams and protect your hard-earned money.